Satisfactory quality is defined as what a ‘reasonable person’ would regard as acceptable, and takes into account factors such as price paid, fitness for purpose specified, appearance and finish, freedom from minor blemishes, safety and durability. If it becomes apparent that an item is not of the quality you were led to expect, you were not aware of any such defect when you bought it, and you bought from a seller acting ‘in the course of a business’ (i.e. not an informal sale), you are quite within your rights to go back to the retailer, even after some months of use. If a product develops a fault within the first 6 months, the assumption will be that this defect was present at the time of purchase and you will not have to prove anything. If you are returning an item after this 6 month time period, this automatic assumption does not apply, and it may be up to you to prove the fault did not occur through misuse. You should also consider aspect of durability and acceptance.
If it is the case that you were invited to carry out a thorough inspection of the product and fail to spot a defect which that inspection ought to have revealed, you may not have recourse. Safety is an important aspect of quality and we will look at unsafe goods and product liability under different legislation – namely that of the Consumer Protection Act
Your Statutory Rights
- It’s not fit for purpose
- How long should it last?
- Is the guarantee worth the paper it’s written on?
- I bought it from a bloke down the pub
- Rights when knowingly buying damaged goods
Common Complaints
- They say I’ve taken ownership so it’s my responsibility
- Do shops have to give me my money back?
- The shop doesn’t want to know, they say it is the manufacturer’s responsibility.
- It’s second hand – do I have any rights?
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Is there a law in Maryland that states a business must replace a TV if they do not repair the
TV that stopped working 2 months after purchased within 30 days?
I purchased a beko fridge freezer back early November and it moos quite loudly and regularly, its like being in a cattle market. I contacted beko who sent an independent engineer to assess it, he agreed it was the worst noise he ever heard from a fridge freezer. That was back on the 3rd of December and im still waiting for beko to contact me to resolve the issue.
I would like some advice on my rights before I phone them later to get an answer on what is happening but I have a feeling beko will try to see me off.
Thanks in advance
Gary
bought a cooker in store from currys, the cooker was delivered 3 days before xmas. The cooker was damaged considerably, bashed, paint missing, the lid unhinged and the cut out button completely missing. The cooker was now out of stock. Currys removed the damaged cooker on 23rd dec. I was left without a cooker for 7 days. Is there anything I can do/claim form currys? they offered to loan me a steamer!!!!
Hi I recently paid a garage over €2000 to repair my car, I gave this car garage 3oppertunities to remedy the defects and it’s still not right. In the process of this I had a loan car from them and I was involved in an accident and the loan car was wrote off, I contacted my insurance and followed up on a claim to reimburse the garage, the garage communicated with my insurance behind my back and decided to seize my car and not return it to me, I asked them to show me how they can legally do this but they have failed to do so they simply lie and tell me they can, to be honest there word is not good enough for me and Id like to know can anybody shine some light on this for me, I went to the garage and talked sense to the service manager and he agreed he was wrong and returned my car but they had my car for 10days in there garage and where refusing me my property because there was a simple and straight forward delay in paper work for my insurance are they entitled to do this as I never signed anything giving them permission to seize my car in any circumstances
I’ve brought a Harris tweed bed from barker and stone house which was made to order that took 13 weeks. In the shop they didn’t have a bed as a sample to look at but did have a chair made up in the material and same design as the bed I ordered.
The bed has come very poorly made. Looks like it been thrown together altho I’ve waited 13 weeks for it to be made! The chair in the shop material was well stitched and material was tight. My bed has come and material loose and baggy. Doesn’t have folds where it should have and pattern doesn’t follow suit, as the chair in the shop was perfectly made. If I know the bed looked like this I wouldn’t of brought it. Where do I stand? The shop are saying the faults are in the manefacture defect so basically they think it’s fine!!
WE PURCHASED ALEATHE SUITEPAID £3,000 FOR IT WAS ON OFFER FROM £5,000 IT HASE WORN ON THE ARMS AFTER JUST LESS THAN 2YRS. RETIRED COUPLE SO NO LARGE FAMILY USE. WE BEEN TOLD IT SEBUM DAMAGE NEVER TOLD ABOUT THIS WHEN WE PURCHASED .NEVER KNEW SUCH DAMAGE CAUSED BY BODY SERCRETION EXISTED
I bought an iPhone 1 year & 8 months ago. I have kept it in pristine condition. As noted by Apple Genius’ & not a scratch can be found.
The product due to a suspected faulty mould has a warped frame & this doesn’t enable the screen to sit right causing it to loosen over time & malfunction. I have paid for 1 repair but i am sure this is likely to happen again due to the frame.
Apple & o2 have sent me back & forth & now i have confirmation from Apple it is likely a manufacturing fault o2 have admitted that they can send it off but Apple will never pay the 3rd party repairer for the damage & i will be sent a bill.
Apparently this is one of his stores biggest issues & he has never seen a successful case in this situation (he estimated 150 cases)
I have confirmation it is likely to be a manufacturing fault from an Apple store on paper & on top of this the phone shows no other possible cause of damage. This is the “proof” i have to as i know i am burdened can anybody guide me to an stronger proof i can gather? Estimated high end phone lifespans etc that will hopefully support my case?
Any other advice is also welcome.
Thank you in advance.
My Uncle bought some bin ends of wine for his shop and some of them were off. The supplier said that the chance you take when buying bin ends. I am not so sure.
They has offered him some compensation but not all of his money back. What are his rights?
I bought a cooker from an online company 4 weeks ago, I complained after 2 days because of excessive smoking from the oven, I was told that they were unable to return the item because it had been installed, I was asked to give it a few more weeks to see if the problem resolved itself, it hasn’t. Also the sealant around the hob is faulty, it has come away from the rim. I have made a further complaint, requesting the cooker is returned and to issue me with a credit note so I can order a different cooker. Can they object to my request?
Hi, I placed an order for a leather corner unit – cost £3000 – with a high street store in the first week of January 2015. This was delivered in May, only to find the corner unit was damaged. Sent the whole lot back with the delivery men and agreed to accept the us damaged pieces in June 15 as we were sitting on deck chairs. The store gave a guarantee by e-mail that if the repair wa not satisfactorily completed on the 5th piece we could have a full refund. Kept on enquiringly and was constantly assured the repair would be done next week. Eventually took delivery of said repaired piece 5/10/15. We are now happy with suite. What we are not happy with however is this has taken 9 months from placing the order to get use of this item. Are we entitled to apply for compensation? Thank you
We bought textiles from b&q. and then the tiler was laying almost half of the textiles in our kitchen floor when he noticed that almost half of what we bought (the textiles) was different in size and thickness from the previous one but all same designs, to think that we order all same textiles from b&q, so we went to b&q, asking for what to do because clearly we put our trust on them , then we were told that what we have gotten(it is what they gave us) was a mix of old stock and new one ( which they were the one who delivered it to us). half of the old one was already fixed in our kitchen floor and there is no way to take it out . it will be another 120 pounds or or more payment for the tiler and all they said is that its the tilers whom to blame because if he is a professional tiler then he should have checked it. but hey! where did it came from. its from them right? they are the one who should have checked it ! quality control jeez! so we asked what to do? they said that we can take the textiles out from the floor because it is still wet and bring it to them even if its with mud or something and that they are goin to replace it with a new one. but clearly that is just nothing compared to our agony! we have to pay another day for the tiler, another work. what do you think we should do?
I am trying to help my mother who had a grant for a stairlift but the lift breaks down a lot and leaves her stranded half way up the stairs on a very narrow turn she is 90 years old and quite frail.The company always repair the lift but I feel it should be replaced as she has had to call the engineers out about 17 times is three years please can you advise me of her rights
Hi…I bought some wine recently through Mighty Deals. The price was much reduced for the case, some 60% they claimed, to only £30.00. It duly arrived and on opening a bottle I found it to be completely undrinkable. I tried another bottle thinking the first might be ‘bad’ but to my horror the second was the same…it followed the first one straight down the drain! So I contacted customer services and was told that if I sent the remaining bottles back to Spanish I would be given a partial refund…I replied that that would cost more than I spent on the ghastly stuff in the first place! The reply came back saying they could n’t do anything about it. Can you tell me where I stand please?
I bought a sofa from sofaworks I’ve had it about 6 mth and the seat cushions are of poor quality they have replaced them like for like but there still poor quality and I’ve complained to them. But they say nothing more can be done what rights do I have
I purchased a reconditioned I phone late June 15 in early November it developed a fault and didn’t hold a charge
Since that time it has been returned and ‘repaired’ 5 times soon to be 6 times for the same fault
They have refused to either refund my money or replace the phone which I have not been able to use since November
There is a guarantee in place and last time the motherboard was replaced so this time when it is returned they will replace the battery for the 4th time
Do I have any legal right to stop this cycle?
My daughter bought a car from an established car dealer. Prior to purchase a new tyre was agreed as one was flat. En route from picking car up the tyre was flat and assistance was given from passerby. On getting home another tyre went flat, the radio was not working and a noise was coming from air conditioning.
D we have grounds for cancellation of sale.
thanks
James Baxter
Purchased a corner settee from charity shop for £290.00 in April 2016 now its developed spring in seating gone, sagging, which shows unevenness, what advice can you give me please maria
i brought a new spare part for my running machine and when i have received it it looks all scratched and has screw marks in it so you can see it has been fitted into a machine before mine. i have questioned this with the company as i believe it looks second hand, the part is internal so cosmetic damage wont be seen and it has fixed my machine but i am worried that it looks second hand so will not last. i have spoken to the company and they have said that they do not sell second hand parts and the screw marks are from where it will have been tested in a machine at the factory to ensure it works. at the very least i think it looks reconditioned should they have told me this up front? and do i have the right to insist on them sending me a part that looks new? would be very grateful for any advise you can give
We have bought a sofa costing over 5k and recently delivered after a 4 months wait. We ordered a five piece sofa and 5 piece came but there was no arm on the chaise lounge which was missing. The sofa is light in weight and does not look a quality sofa for the amount of money spent. It has what looks like veneered feet with white cotton showing through and cotton that needs cutting off in two places. There is a tear underneath the sofa and the staples are visible underneath and look badly done. The company have offered to put this right and have said the arm comes separately making this then a 6 piece and this has since been found. We are not happy with the quality of such an expensive sofa that needs repairs. We did pay part of it in a Visa card. The company are saying we cannot return it and visa are saying to get an independent report and then for us to return it by recorded delivery to the company. The company said if we move it now we are liable for any damage, yet when the chaise was missing they instructed us to take the sofa apart to find the code underneath.
Any advice on recommended independent reports as the company have offered to send and independent person who is on their payroll.
Thanks
Neil Gough
I bought a customised football kit on with my clubs logo, however on receiving the goods i am not happy with the look of the customisation. Is there anything i can do as the company are saying that the goods have been checked their end and they are happy with this?