I had an experience with Makeover/Lovin London and was extremely disappointed and misled. Won the make over through UKBride and paid £50 deposit to secure the date, were based in Newcastle so had to arrange transport there and back which involved 6 hours of travelling. We thought this was a great competition and planned on buying prints for both mine and my fiances parents as a Christmas/thank you present.
Once I paid the £50 the girl who called me (Fleur) emailed to confirm what I would experience on the day.
**
Dear Caroline & Guest
An appointment has been booked and approved for you at London's
Premier Makeover & Photographic studio - Makeover London.
Appointment Date: friday 11th november
Appointment Time
1pm
Please do not hesitate to confirm back by replying to this email or
if you
have any further questions regarding your appointment.
Kind regards,
--
fleur
Booking Consultant
0207 388 5757
MAKEOVER STUDIOS LONDON
57 Warren Street
London
W1T 5NR
Tel: 0207 388 5757
--
The day:
Your day will be a luxurious pampering treatment with a full
makeover.
You will start your day by having a personal consultation to
discuss your desired look and relaxing with refreshments. Your
makeup will
be applied by one of our top London makeup artists, hair will be
styled to
perfection (dry styled) and your photographs will be captured by
our
leading team of photographers.. You will end your day by viewing
your
photographs, discussing potential packages and leaving like a
star to have FREE VIP entry into AMIKA nightclub in London for you
and all your guests.
What to bring:
You can bring 3-4 outfit changes for your photoshoot. Bring
appropriate
footwear, accessories, jewellery etc to compliment your look. If
you have
a certain makeup/hairstyle that you like, feel free to bring
pictures to
show your makeup artist. If you have any allergies to
makeup/skincare
please bring you own products. Your hair will be dry styled (no
wash/cut)
so please wash your hair and do not apply too much styling
products. Wear
no makeup or keep it minimal. If you would like to show your
hands/feet in
photographs, please keep nails tidy/polished.
Feel free to bring any props or items that relate to any hobbies
you may
have on the day to incorporate into your photoshoot. For instance
if you
are a keen footballer why not bring along your football kit to wear
and a
football! Your day will take up to 4 hours at the studio.
On arriving at the studio we filled in a form and waited about 15 minutes before out make over started, althought I ended up wearing a lot more make up than I even thought possible, it was an enjoyable experience. We were then put back in reception and waited a further 20-25 minutes before going down in the studio. It was fun and did have a good time only to be put back in reception again and wait another 15-20 minutes whilst the photos were loaded onto the computer and the guy went out for a cigarette!
When we finally got into the viewing room we were suprised at how well the photos turned out and how many there were. We went through them all and narrowed it down to 29 photos. And so it began, the hard sell which we had expected however what I didnt expect was how extortionate the prices were, £800 for 20 photos on a disk and the legal rights to the photos which are apparently owned by UK Brides legal department????
We were also told that Fleur no longer worked for the company because she was promising extras when speaking to the competition winners, this meant we werent getting a free print as in another email I received from Fleur..
*Hi Caroline,
Do not worry, i only took 50 pound for two of you not each!!! That fifty pound is redemable on the day.The photographs are amazing you will want the lot !! You will receive one for free- they start at 30 pound then after that the more you buy the more the price willgo down for you.
Most people do buy because it gives them something to show the person that does their hair and makeup on their wedding day etc,plus they are stunning!!!
I hope i have answered your questions !!
It is a brilliant day you will love it!
See you on the day,
kind regards fleur. x
We then managed to haggle him down further to £450 with a further 30% discount to which I told him Fleur said they started at £30 so our budget was £150 max and he agreed and burnt all 29 photos onto disk and began writing the contract out. As I went to put my card in the reader it stated £150, I had already paid £50 so it should have been £100 despite him already burning them to disk he told us he just couldnt do that we said we'd narrow the photos down further but still he COULDNT do it so we ended up leaving without the £50 deposit back, without any photos, without our nightclub tickets and the whole of our day down the pan! It took us 6 hours travelling, cost us £100 travel costs and we ended up waiting around for almost an hour whilst we were in the studio.
I CANNOT believe that UKBride is genuinely affiliated with Makeover london and Cameron I would absolutely love to know what your response is.