All consumers should know about the Sale of Goods Act 1979 (SoGA) as it provides consumers with protection when making purchases, whether buying on the internet, over the phone, via the shopping channel, by mail order or on the high street. In our experience at wordpress-186172-549002.cloudwaysapps.com, we have found that consumers cannot rely on retailers to behave in a lawful or honourable way, so it is important that you understand this key piece of consumer legislation, the consumer rights that it provides, and what remedies there are to resolve problems when buying goods.
In summary, the Sale of Goods Act provides three statutory rights:
- The seller owns the goods and can sell them.
- The goods are of satisfactory quality.
- The goods are ‘as described’.
It goes on to describe the remedies that are available. In summary, these are:
- A repair.
- A replacement.
- A refund.
The retailer will usually offer the remedies in this order. These remedies are a big source of confusion and many consumers expect a full refund or a brand new replacement leading to a large number of complaints on the wordpress-186172-549002.cloudwaysapps.com forum. This is often due to retailers, such as Marks and Spencers, who have a returns policy that exceeds their statutory obligations and sets consumer expectations very high. One thing that surprises some consumers is that a refund can be partial taking into account the usage and age of the item and a replacement can be of a similar age i.e. not brand new.
There is more confusion in some particular circumstances and when other consumer legislation becomes relevant. For example, when goods are bought with credit, on the doorstep, over the internet and via auction, such as on eBay. The following wordpress-186172-549002.cloudwaysapps.com guides will give you a deeper understanding of the Sale of Goods Act and what you need to be aware of.
Your Statutory Rights
- How do you measure quality?
- It’s not fit for purpose
- How long should it last?
- Is the guarantee worth the paper it’s written on?
- I bought it from a bloke down the pub
- Rights when knowingly buying damaged goods
And if your statutory rights are broken:
- They say I’ve taken ownership so it’s my responsibility
- Do shops have to give me my money back?
- The shop doesn’t want to know, they say it is the manufacturer’s responsibility.
- It’s second hand – do I have any rights?
- It was damaged on delivery
Join our 
I bought a car from a well known top end dealer for 11500 3 days later it’s started to show messages saying .. reduced engine performance.. I contacted the dealer who said they were aware of the faults and some of this perticular model were going to be recalled .. Sould they not have said this at the point of sale .. also it now has been cutting out when driving.. I’m taking it back and want a refund not the repair that has been offered .. iv had the car 1week ..where do I stand .. I paid cash along with another 500 for collision insurance
We purchased a motorhome in 2017 and it has had to be returned twice for the same problems i.e heating has never worked, showered broken, doors not opening and closing properly and faulty radio company has now had said motorhome for over a month and we have had no contact from them since and it has now put us off owning this motorhome are we within our rights to ask for our money back in full
Had fitted kitchen from beta living 4years ago now the veneer is peeling off but the company has been taken over and they say they can’t help us how can I claim
British gas service contract is not fot for purpose. Withon 42 days stated from jan 2018 on 19 march 2018 still no letter or boiler service when paid direct debit. 3 staff bullies state i must accept 15th may..this is ovrt 4 months in addition to last servive beginning 2017. I built 2 toyota plants..won 9yrs contracts for uk. British gas need breaking up. Too bog and rude
I will not accept £30 bribe. This is not my contract with British Gas. I said get more qualified staff. i will report them..FCA. on behalf of all uk ‘ these enterprises have destroyef uk. British..buy british not British Gas. Support SME business and quality guys
Dangerous lack of British Gas Servoce meeting terms of my contract. To service my boiler within 42 days. 3 staff offer bribe of £30. That is not the contract agreed and paid by direct debit. It is now 14 months since last service 2017. At 19 march 2018. I must wait til 15 May 2018. Bullies unfit to setvice uk. We must usr hardworking local SME. I pay direct debit. Last british gad service early 2017. I wiil report to FCA.service not as described or as previoud.no letter no advice. Sale of goods Act 1979. Danger and aged73
I bought several items at my local garden centre, the bill was not itemised is that legal?
I recently bought some windows from a catalogue, I had already arranged a labour only contract for the builder to directly fit the windows bought.
After my construction was complete my building regulator noted that the windows I had bought were not fit for purpose and do not meet design specification.
However the company I bought the windows state that I cannot return the windows on the basis that “once goods are opened and fixed they cannot be returned”
where do I stand?