All consumers should know about the Sale of Goods Act 1979 (SoGA) as it provides consumers with protection when making purchases, whether buying on the internet, over the phone, via the shopping channel, by mail order or on the high street. In our experience at wordpress-186172-549002.cloudwaysapps.com, we have found that consumers cannot rely on retailers to behave in a lawful or honourable way, so it is important that you understand this key piece of consumer legislation, the consumer rights that it provides, and what remedies there are to resolve problems when buying goods.
In summary, the Sale of Goods Act provides three statutory rights:
- The seller owns the goods and can sell them.
- The goods are of satisfactory quality.
- The goods are ‘as described’.
It goes on to describe the remedies that are available. In summary, these are:
- A repair.
- A replacement.
- A refund.
The retailer will usually offer the remedies in this order. These remedies are a big source of confusion and many consumers expect a full refund or a brand new replacement leading to a large number of complaints on the wordpress-186172-549002.cloudwaysapps.com forum. This is often due to retailers, such as Marks and Spencers, who have a returns policy that exceeds their statutory obligations and sets consumer expectations very high. One thing that surprises some consumers is that a refund can be partial taking into account the usage and age of the item and a replacement can be of a similar age i.e. not brand new.
There is more confusion in some particular circumstances and when other consumer legislation becomes relevant. For example, when goods are bought with credit, on the doorstep, over the internet and via auction, such as on eBay. The following wordpress-186172-549002.cloudwaysapps.com guides will give you a deeper understanding of the Sale of Goods Act and what you need to be aware of.
Your Statutory Rights
- How do you measure quality?
- It’s not fit for purpose
- How long should it last?
- Is the guarantee worth the paper it’s written on?
- I bought it from a bloke down the pub
- Rights when knowingly buying damaged goods
And if your statutory rights are broken:
- They say I’ve taken ownership so it’s my responsibility
- Do shops have to give me my money back?
- The shop doesn’t want to know, they say it is the manufacturer’s responsibility.
- It’s second hand – do I have any rights?
- It was damaged on delivery
I received a parcel 5weeks ago ,although it had my address on it the name on it was not me .Ihave been in touch with the company 4times each time I’m told someone will ring me ,but no one ,also I received a letter to the occupiers but to my address saying the person has been refunded,am I allowed to get rid of the contents of the parcel ,as the company don’t seem to be interested in collecting it .
Bought beko frost free frezzer American style after 18 months it’s packed in doors a warm inside all warm air what can I do bought from currys for 800 pound to find out it only one year warranty can I do anything or claim
Bought beko frost free frezzer American style after 18 months it’s packed in doors a warm inside all warm air what can I do bought from currys for 800 pound to find out it only one year warranty can I do anything or claim or take them to court how long should it last for 800 pound one year what a waste
Bought fridge frezzer from currys they say nothat there problem 1 year warranty out its two years old paid 700 pounds called engine rankings out changed circuit board still nothe working told me it’s not worth fixing can I do something about it
I ordered three beds with the retail company Dreams, they now tell me these beds have been discontinued and are refusing to give my deposit back, are they allowed to do this?
I ordered a Finlux tv on May 21st 2016. It’s always had problems but they got progressively worse. As I’m chronically ill, I had not been up to dealing with it initially but as it started to get worse I contacted the company in April (11 months into the warranty) this year. The whole process has been a nightmare, from reporting it (I was told I couldn’t have a refund, I’d need to get it repaired) to getting it collected (they didn’t turn up, they collected 4 days later) they took it away and I it has been gone for 6 weeks! I emailed them to find out what was going on back in May and was told a part had been ordered and I’d be contacted within 2 days. No one contacted me. I left messages on the voice mail of the repair centre. By June 4th I left a message saying I wanted a full refund and low and behold, they rang me within 30 minutes to arrange a delivery of my repaired tv for the following day (today). Within an hour of that conversation, I received a text to say there had been an error and I’d be getting it Wednesday.
I cannot take any more, the stress is making my condition so much worse, I am just too ill to deal with these people. I contacted them and told them I want a refund. They said I can’t have one because the warranty is up!! Yes because they took my tv for 6 weeks and didn’t tell me what was going on! They offered me an extended warranty or a replacement tv. I explained the situation and they have now said that because the tv stopped working at 11 months into the warranty, I am not eligible for a refund??? Even though the warranty was for 12 months? Can anyone help me because I’m tired of people taking advantage of me and I’m not up to this fight. Thank you.
I have recently had a plumber quoted me for a job of fitting in a pressure pump for our ensuite shower. Having scheduled for the works to start two weeks later, I then found out from several people that the plumber is actually no good. I therefore called him up to tell him i have changed my mind about the scheduled job and I wished not to pursue with it. He then told me that he had already bought the pressure pump and would not be able to return it to the supplier and that I will have to pay for it. Can someone please tell me if this Is true?
Thanks in advance.
i brought a tv of buy as you view had it for a year and 4 months it has been back for repair twice and now the insurance has run out they want me to pay for the repair it needs are they having a laugh as it cost a £1000 and had nothing but trouble with it wontbuy anything elese from these robdogs
I bought a brand new scooter 3/4 months ago which has developed a fault,for the past month I have been trying to get an engineer out to look at it without success.What rights do I have.Thanks
Purchaced a fire surround suite from.be modern ltd.online.lnspected on delivery and no faults to found.sat on a plinth ,in my lounge for a month,as l was decorating.my wife and myself slid it 2feet to allow access to paint the wall.2 mins later the rear joint had fractured and split,and front faceing fell off.contacted the company,reporting the lssue l had.and wanting a repair.company refuser to accept responceability for not fit for porpouse goods.who is at fault here.
Weve had a leather corner suite from a local well know furniture shop for approx 14 weeks and had some repairs done on the leather which had a ripple effect on the 2 recliner ends and a sagging cushion this was after 6 weeks .the leather was put down to not being streched tight enough the upholsterer said and he put extra foam in the cushion. The leather repairs are fine very good in fact but the cushion sagged again but before he came to repair again we noticed another out of the 4 sagging so reported it and he put foam in both that was 12 weeks we have notice there still sagging and after about a hour we have to move due to getting back ache seeing has the two cushion are not removable and are on the reclining seats this means were not getting benefit from the recliner either .do we get another repair or ask for a replacement which wouldbe ok for us or should we ask for a price reduction anyway due to premature wear weve only had it approx 14 weeks and had it repaired twice if so what percentage is fair to ask. And should i say this doesnt effect any repairs in the future .we also took a 5 yr warrantry for extra price aswell .any advice welcome
I have a leather 3 piece suite bought from Arthur LLewellyn Jenkins nearly 4 years ago . About 6 months ago the 2 chairs have started peeling. One of the chairs hardly gets sat on. How do I stand if I complain .
We have a policy with D&G for our combi oven & Grill the grill is faulty & the engineer has written it off due to parts being no longer available.
When we took the policy out we were asked how old the cooker was I replied I’m not sure we have been in our property since 2012 so the customer service agent put it down as 2010 a few weeks later the grill became faulty the engineer has told Domestic & General the cooker is 14 years old.
They are now asking for a reciept of purchase I have explained to them we don’t have one because the previous owners never gave us one they are now saying because we haven’t got this & the cooker is over 8 years old they are not obligated to replace it can they do this !
I have looked at their terms & conditions &’I can’t see anything about having to have the original reciept or it being over a certain age I have also said I will go to the insurance onbidsman if I have to!
Sorry I forgot to mention it’s a built in combi oven & grill
I ordered window blinds from Laura Ashley and requested that any spare material be sent to me. I worked out there would be a lot of material left which I could use for cushions etc. After all I had paid for all the material. John Lewis always include excess material in their orders.
Laura Ashley did not respond to my request, where do I stand please?
Regards
Maureen
I recently bought a transit van from a dealer, within a day they had to replace the clutch at their cost but now 2weeks later it’s developed a break problem and a nasty squealing from the engine, the rear door won’t open and the drivers window drops out of its runners, what am I able to do as the garage say it’s nothing to do with them???!!!
We purchased some jewellery in Northern Cyprus and wish to return it as not as specified item or cost. Are we covered in UK?
How do I go about getting a refund from All Boxed up.
Paid for a box of beauty products in August and all
I received was promises that the goods would be sent
out eventually. Got fed up and requested a refund of money.
They are giving excuses please tell how I can get my money
back
Thanks Anne
I purchased a £509 Armani watch from The Watch Shop for my Sons 21st. It is black ion metal face & strap. He has only worn it about 10 times. The strap broke 15 months after purchase. The Watch Shop says its out of warranty & they also dont guarantee the strap . Repair is £150. The watch is immaculate so they can see it hasn’t been dropped. I have mentioned sale of good act, not satisfactory quality but they are still refusing to repair it. Where do I stand and what can I do ?
Can a company who after 30 days cannot supply the goods and offers a full refund of these good still keep the P&P by placing it in a personal account with the firm?
I had my motorcycle repaired at a local garage and when I took it for a ride the next time it wasn’t working correctly (a fault I believe is directly associated to the repair), I tried to take my bike back to the garage which was closed for a lengthy period of time, when someone eventually answered my countless phone calls the guy on the other end of the phone who was completely obnoxious just kept saying we don’t repair bikes! I’ve since found out that the garage has changed owners, where do I stand with getting my bike fixed now? As I shouldn’t incure anymore costs surely.