What are my rights if I buy an item which I know to be damaged?
If an item is reduced in price due to a sale, your rights are the same as if it were a full priced item. If however, the item is reduced due to a defect and you are made aware of that defect, you cannot then return the item on the basis of that defect. Sounds obvious, but in many cases, the shop assistant will tell you that you cannot bring the item back at all – which is misleading. What if you buy a shirt at reduced price because of a missing button. However when you get home you discover a huge hole in the seam which you were not informed of. You know you cannot return the item due to the missing button, but you are free to return it on the basis of the dodgy seam.
Your Statutory Rights
- How do you measure quality?
- It’s not fit for purpose
- How long should it last?
- Is the guarantee worth the paper it’s written on?
- I bought it from a bloke down the pub
Common Complaints
- They say I’ve taken ownership so it’s my responsibility
- Do shops have to give me my money back?
- The shop doesn’t want to know, they say it is the manufacturer’s responsibility.
- It’s second hand – do I have any rights?
And if your statutory rights are broken
Related posts:
My daughter recently bought a second hand car from a large car supermarket.
It had a slight fault which she was told would be fixed before she picked the car up.
She picked the car up and the fault is still there.The garage have now had the car three times for the same fault.
She is not entitled to a courtesy car because of her age and the company wont reimburse her travel costs to work when they have the car.(Last time was four days)
We have been told we have to give them an opportunity to fix the car,but feel we have done this and still aren’t getting anywhere.
What are my daughter’ rights?